Provident FAQ

  • Can I get a refund from Provident?

    Yes, fill out the form and we will contact you to discuss – Claim Form

  • How far back can you claim Provident?

    six years

    Apply for a refund through us, including the interest you paid, if you repaid the Provident loan back within the last six years. Contact form

  • Is Provident paying compensation?

    Provident paid out around £25million in compensation in the second half of 2020 compared to £2.5million in the same period last year. Provident said the increase in complaints came from claims management firms. Claims firms help people get compensation but also take a cut of the cash themselves if they are successful.15 Mar 2021

    Click here to get in touch and we will get back to you asap

  • What are doorstep loans?

    Doorstep lending – also called home credit – is where a collector comes to your house to collect the repayments.  To claim CLICK HERE

  • What is an “unaffordable” doorstep loan?

    The regulator says that a loan is unaffordable if you couldn’t make the repayments without borrowing again. This could be borrowing from the same lender, from someone else, getting deeper into your overdraft or by not paying priority bills such as a utility bill.

    So even if you always paid your Provident loan on time, it could still have been unaffordable.

    If the lender should have realised the loan was unaffordable they should not have given it to you – that was irresponsible lending and you should get a refund.

    Provident finance claims are here to help you get the redress you are due.

    Recent rulings by the financial regulator now mean you could be eligible to submit a claim.

    Join thousands of consumers across the UK who have received a full refund on all their provident loans.

    CLICK HERE TO APPLY

  • I have taken out a personal loan with Provident in the last 10 years? Am I entitled to a refund claim?

    Many Provident customers may be entitled to compensation if Provident allowed them to take out lots of loans, one after another.

    When people take out Provident loans regularly it is a sign that they are struggling with their debts and Provident is under an obligation not to take unfair advantage of this. Click Here to Apply

  • When I apply for a refund, what will I be able to claim back?

    If Provident has let you take out several loans without doing the appropriate checks then you may be entitled to have the loan stopped and claim for:

    • A refund for all the interest you have paid on the loans
    • Claim all loan fees and charges
    • A refund on any interest paid on the above

    You can also request that any negative information on your credit records be removed.

    CLICK HERE TO APPLY

  • Is it a NO WIN NO FEE application?

    We are experts at claiming compensation for those who have taken out unfairly provided personal Provident loans.

    We act on a ‘no win no fee’ basis so you won’t have to pay us anything if your claim is unsuccessful.

    Nothing to lose so CLICK HERE TO APPLY

  • I'm in arrears, can I still claim?

    Sometimes for reasons outside your control, you may be struggling with your repayments and have fallen into arrears. Under FCA rules, where there is an ongoing claim against a lender, then the lender must not keep asking for payment without providing clear justification or evidence as to why the claim is invalid.

    Where possible you should always continue to make your contractual payments to the lender to ensure you do not miss any repayments as this could affect your credit rating.

    CLICK HERE TO APPLY

  • Is Morses Club part of Provident?

    Is Morses Club part of ProvidentMorses Club and Provident Personal Credit are completely unrelated businesses, but both offer home credit including doorstep loans.

    Claim for Provident

    Claim for Morses Club

  • What type of loans can you claim a refund against?

    This is a very frequently asked question. The best answer we can give you is, almost every loan in the market.

    We mainly help you claim refunds against Doorstep lenders like:

    1. Provident & Greenwoods
    2. Morses Club & Shopacheck
    3. Loans at home
    4. Mutual
    5. CLC Finance
    6. Compton Finance
    7. GR Finance
    8. Naylors Finance
    9. Pinewood Finance C0
    10. Short Term Finance (Birmingham)
    11. Skyline Direct
    12. Swift

    Click the link to  start your claim

  • What reason / why could I claim for a refund?

    If the lender did not make the necessary checks before they gave you the loan, this could be irresponsible lending. Lenders are responsible for ensureing that people can afford the loan, and not struggle to make the loan payments. If you have found yourself in this situation, this is where we can help you.

    Our mission is to highlight the irresponsibility and injustice of some services, in particular mis-sold loans and mortgages, and give people the chance to correct this unfairness. We are ‘not’ a claims management company but we work closely with our partners, who are CMCs, to help our customers receive loan refunds for a variety of mis-sold loans including:

    1. Provident & Greenwoods
    2. Morses Club & Shopacheck
    3. Loans at home
    4. Mutual
    5. CLC Finance
    6. Compton Finance
    7. GR Finance
    8. Naylors Finance
    9. Pinewood Finance C0
    10. Short Term Finance (Birmingham)
    11. Skyline Direct
    12. Swift

    Click here to start your claim

  • How long does it take from start to finish?

    From the day you complete a claim application form, you will be contacted shortly after by one of our partners who will work your complaint. You should receive a response via the claims management company from the lender/lenders to your complaint between 8 – 16 weeks.

    If the lender rejects the claim, it may be that you are recommended to refer your complaint to the Financial Ombudsman, in which case it may take anything from a few months to a year and even longer to resolve with complex claim refunds.

    The complete process from submitting a claim to receiving a refund on average is between 6-18 weeks, however, please be advised this is a guide. No two compensation claims are the same and it’s as common a complicated claim may take 6 months to be fully paid out.

    Do be aware of claims management companies offering “fast payouts” or not explaining the process fully. As experts, we want to be clear from the start and our partners will be nothing but honest and professional.

    All Claims Management companies acting on behalf of a consumer must follow the same procedure, and therefore time scales, please be aware, no claims management company is in control of the time it takes for the lender, FCA, or FOS to reply.

    Start your claim now

  • Can I claim money back from Provident?

    Have you taken out a personal loan with Provident in the last 10 years? You may be entitled to a refund claim
    Many Provident customers may be entitled to compensation if Provident allowed them to take out lots of loans, one after another.

    Often when people take out Provident loans regularly it is a sign that they are struggling with their debts and Provident is under an obligation not to take unfair advantage of this.

    Protecting borrowers
    To protect consumers, the Government watchdog, the Financial Conduct Authority has rules that lenders should not lend if the loan means the borrower cannot pay day-to-day bills or needs to borrow more to keep up the loan repayments.

    Even if you have managed to make the loan repayments over many years, you may still be able to claim.

    What can I claim a refund for?
    If Provident has let you take out lots of loans without doing proper checks then you may be entitled to have the loan stopped and claim for:

    A refund for all the interest you have paid on the loans;
    Claim all loan fees and charges;
    A refund on any interest paid on the above.
    You can also ask for any negative information on your credit records to be removed.

    No-win, no-fee solicitors
    TLW is financial mis-selling solicitors, who are experts at claiming compensation for those who have taken out unfairly provided personal Provident loans.

    We act on a ‘no win no fee basis and you pay us nothing if your claim is unsuccessful.

    So, you have nothing to lose.

    What about arrears, can I still claim?
    Sometimes for reasons outside your control, you may be struggling with your repayments and have fallen into arrears. Under FCA rules, where there is an ongoing claim against a lender, then the lender must not keep asking for payment without providing clear justification or evidence as to why the claim is invalid.

    Where possible you should always continue to make your contractual payments to the lender to ensure you do not miss any repayments as this could affect your credit rating.

    CLAIM NOW

  • Who are Provident?

    Provident provides cash loans from £100-£1,000, delivered to your door, known as Doorstep Loans. Provident is a trading name of Provident Personal Credit Limited which was incorporated in February 1917, and they are based in Bradford, England. They are part of the Provident Financial Group who also provides Credit Cards and Vehicle Finance.

    The weekly repayments, like the cash loan, are collected weekly from your home.

    Their loans have an extremely high-interest rate. For example, on their website they state that a representative loan might be:

    £260 loan over 26 weeks. 26 payments of £15.60 per week. Rate of interest 112% p.a. fixed. Representative 535.3% APR. Total amount payable £405.60.

  • Can I Claim Compensation for My Mis-sold Provident Loan?

    The Financial Conduct Authority (FCA) has a certain set of criteria rules that govern lenders like Provident. The Government Watchdog are there to protect vulnerable borrowers and to ensure lenders are acting responsibly.

    Lenders should not lend money if the loan means the borrower will struggle to pay day-to-day bills or needs to borrow more money to keep up with the repayments.

    For example:

    • Was the loan Provident granted to you unaffordable?
    • Did the loan have excessive charges like high interest and charges?
    • Did Provident suggest that the loan was unaffordable but still went ahead?
    • Did Provident fail to ask about all your other existing debts?

    If you answer yes to any of the above, you may have a Provident Loan Claim.

    Provident may not have carried out all of the appropriate affordability checks. They also should have checked your credit record and come to a decision based on all of the facts.

    If they did not, you may have been sold a loan that was unsuitable. If this is the case, you can potentially claim compensation with the help of Claim Experts.

  • What Can I Claim Back from Provident?

    If Provident has enabled you take one or more loans and has not carried out the proper due diligence, you could be eligible for compensation. If your claim is successful, you may be entitled to have the loan stopped and claim for:

    • All the interest you have paid on the loans
    • Loan fees and charges
    • Interest on loan fees and charges

    Being free from the Provident loan and debt, however, is often the most welcome news for many of those who are trapped in a debt spiral. In addition to this, you can ask for any negative information on your credit records to be removed.