Sometimes for reasons outside your control, you may be struggling with your repayments and have fallen into arrears. Under FCA rules, where there is an ongoing claim against a lender, then the lender must not keep asking for payment without providing clear justification or evidence as to why the claim is invalid.
Where possible you should always continue to make your contractual payments to the lender to ensure you do not miss any repayments as this could affect your credit rating.
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